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Press · Andrei Tarnovski
Strategy rethought. Some retailers drop automated tills and return to cashiers. Anticipated savings eroded by theft, scanning errors and supervision costs
What it is
Profit.ro's retail piece reproduces the Adevărul interview: automation has to be evaluated beyond the payroll calculation, because equipment, maintenance and supervision costs — plus the work it relocates to customers and staff — eat into the promised savings.